You are here: Welcome > Careers With Margetts

Careers With Margetts

Lettings Property Management & Maintenance Co-Ordinator

Hours of work Monday – Friday 8.45am -5.30pm, Every Other Saturday 9.00-4pm with a day off in leu when a Saturday is worked.

Salary to be discussed upon application

Job Description

We are currently looking for a full time Property Maintenance Co-Ordinator to join our busy Property Management Team.

You’ll also be supporting the team during the whole lettings process; from handling initial enquiries to administering tenant applications.

The Successful condition will be required to progress through the NVQ study and qualification process, as the profession will become regulated soon and our commitment will be to offer qualified team members.   

The role is based in a busy environment where we all put together in a small team. We are market leaders within our field, and, have enjoyed a good reputation for over 200 years, providing great service and advice.

The property Coordinator must keep the our properties in safe and habitable condition. The Property coordinator is responsible for the physical day to day management of the property, including regular maintenance and emergency repairs.

Previous experience in a similar role is preferable but not essential.

Key Responsibilities include:

  • Responding promptly to maintenance issues reported
  • Ability to understand the maintenance issue and what exactly requires repair/maintenance.
  • Liaising with landlords and tenants via telephone and email
  • Liaise with landlords and negotiate with contractors for works to be carried out on properties
  • Ensure all contractors have current liability insurance and carry out periodic performance reviews to ensure contractors are fit for purpose, competitive and that their work is of an acceptable high standard 
  • Instructing and arranging maintenance works with contractors
  • Processing contractor invoices
  • Arranging and monitoring safety test certification as required by legislation
  • Ensure accurate administration details are logged in company software system
  • Book property inspections
  • Follow up on Property inspection report issues
  • Monitor and update property records as required
  • Liaise and communicate with lettings team, and assist the sales team when required.
  • Booking appointments and collating feedback for Landlords
  • Provide Landlords with regular feedback following viewings
  • Handle check outs with landlord, tenant, and inventory clerk to aim come to a “non-disputed” satisfactory resolution for deposit returns

 

Duties to include but are not limited to:

  • Arranging gas safety certificates and all other legal documentation to ensure that all managed properties comply with current regulations and legislation.
  • Manage the lettings database to ensure all reminders, gas inspections, property inspections and tenancy renewals are completed on time and current on the system.
  • Arrange and periodically carry out property inspections, including reporting findings to the landlord and arranging remedial work and or follow up visits if required.
  • Liaise with tenants and landlords to deal with maintenance issues
  • Liaise with tradesmen and contractors
  • Assist with the management of face to face, telephone and email enquiries
  • General administration including typing, filing and post.
  • Ensuring regular contact with landlords and tenants
  • Updating our property portals and our website of all properties are listed on the market, together with hand-out details
  • Supporting the Lettings MANAGER with the enquiry to reservation process
  • Handling phone, email and enquiries and arranging viewings
  • Preparing tenancy documentation if requested

 

The Successful candidate will display this attributes & skills

  • Portray a professional attitude and appearance
  • Good telephone manner
  • Excellent written and oral communication skills
  • Ability to work effectively in a fast-paced environment
  • Excellent customer service skills
  • Excellent organization & time management essential
  • Able to priorities workload
  • Ability to record accurate details using software systems
  • Enjoy working individually or as part of a team
  • Self-motivated with a proactive attitude
  • Be able to drive and have a car for use in the day if required.
  • Administration and information technology experience and skills
  • Good attention to detail
  • A keen problem solver
  • Ability to make responsible decisions
  • Positive and encouraging attitude
  • Ability to work well in pressured situation and remain calm 

To apply please forward CV with covering letter to: Oliver Thompson on othompson@margetts.co.uk

Valuation Request

Excellent service, nothing was too much trouble, would highly recommend them

Marion Hargreaves